Customers Have Short Fuse Over Local Candle Retailer
November 8, 2011 No CommentsCUSTOMERS HAVE SHORT FUSE OVER LOCAL CANDLE RETAILER
Don’t Get Burned Ordering Candles Online
Lake Oswego, Ore. – Nov. 7, 2011 – Customers are reporting that Candle Comfort, an online candle retailer based inHubbard,Ore., doesn’t deliver products or return calls and emails.
Although the company’s business license is currently inactive with Oregon Secretary of State, candlecomfort.com and candlecomfortzone.com still process orders and charge credit cards immediately.
To date, Better Business Bureau has received 25 complaints on Candle Comfort and the company has failed to respond to 15. As a result, the company holds an “F” rating with BBB servingAlaska,OregonandWestern Washington.
Before ordering candles online, consider the following:
Product Availability: Does the company reveal its available product quantity and indicate when items are out of stock? Before placing custom or bulk orders, review product details and order options carefully.
Customer Service: Is the company’s full contact information published? Are they responsive to phone calls and emails? Test customer service by contacting the company before buying. Their BBB Business Review also tells whether any complaints have come in and how the company responded.
Shipping: Are shipping cost options available? Keep in mind that most sites charge for shipping on items; although some waive fees on bulk orders if a certain dollar amount is spent.
Delivery: Does the company provide an estimated arrival date or tracking numbers on orders? With the possibility of delays, it’s best to place orders early when buying online. If it’s a time-sensitive purchase, consider shopping at a store instead.
Policies: Does the company post information on its website regarding privacy practices, returns, exchanges or refunds? Save copies of policies and order confirmations, in case issues arise.
Security: When entering payment information, look for an “https” in the Web address and a lock icon on the screen.
If an order didn’t show, contact the company for help. If needed, file a complaint at bbb.org or with the state Attorney General’s office.
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